Privacy Policy – x111e Pakistan Gaming Platform

1. Introduction

This Privacy Policy applies to all players who register and use the x111e online gaming and sports betting platform, accessible at x111e.app. It covers the website, the x111e mobile app, and all associated services including Slots, Fish Games, Bingo, Sports Betting (Cricket, PSL, T20, Football, Esports), and VIP rewards.

x111e ("we", "us", "our") is the data controller responsible for personal information collected through the platform. We take our responsibility to protect player data seriously and are committed to handling all personal information transparently, securely, and only for legitimate operational purposes.

This policy is written in plain English to make it easy to understand. It explains what personal data we collect, why we collect it, who we share it with, how long we keep it, and what rights you have over it as a player based in Pakistan. If any part of this policy is unclear, please reach out to our support team before continuing to use the platform.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy, both of which form part of your overall agreement with x111e.

2. Data We Collect

x111e collects personal information through several channels — when you register an account, when you make or receive PKR payments, when you play games or place bets, and when you communicate with support. The categories of data we collect are:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions. We also do not collect precise real-time location data beyond the IP-derived location used for fraud detection.

3. How We Use Your Data

x111e processes your personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with why it was originally collected. Our processing purposes are:

• Account creation and management: To set up your x111e account, verify your identity and age, maintain account records, and communicate account-related updates.
• Processing PKR transactions: To process deposits via JazzCash, Easypaisa, Raast, bank transfer, and mobile wallets, and to process withdrawal requests back to your registered payment method.
• Providing gaming and betting services: To allow you to play Slots, Fish Games, Bingo, and place bets on Cricket, PSL, T20, Football, and Esports markets, and to record the results of those activities in your account history.
• Bonus and promotion management: To track bonus eligibility, apply promotional credits, and monitor wagering requirements completion.
• Fraud prevention and security: To detect suspicious account activity, prevent money laundering, identify duplicate accounts, and protect the platform from abuse.
• Customer support: To respond to your queries, resolve disputes, and maintain records of support interactions for quality and training purposes.
• Platform improvement: To analyse how players use the platform in aggregate and use those insights to improve the gaming experience, app performance, and platform features.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent. See Section 11 for full details.
• Responsible gaming: To support the responsible gaming tools in your account — deposit limits, session reminders, cooling-off periods, and self-exclusion — and to act on any self-exclusion requests you submit.

x111e will not use your personal data for automated decision-making that produces significant legal effects without giving you the opportunity to request a human review.

4. PKR Payment Data

x111e takes special care with financial data given its sensitivity. Here is specifically how payment-related personal information is handled:

• What we store: x111e records the type of payment method used (e.g. JazzCash, Easypaisa), the PKR amount of each transaction, the transaction reference number provided by the payment provider, and the date and time of the transaction.
• What we do not store: x111e does not store full mobile wallet PINs, full bank account numbers, or complete card numbers. This information is submitted directly to the payment provider through their secure interface and is never transmitted through or stored on x111e servers.
• Payment provider data: When you make a deposit via JazzCash, Easypaisa, Raast, or another supported method, that provider's own privacy policy also applies to the data you share with them directly. x111e is not responsible for how third-party payment providers handle data on their own systems.
• Verification requirements: For withdrawal requests, x111e may require confirmation that the payment method belongs to the registered account holder. This may involve sharing partial payment details between x111e and the payment provider for verification purposes only.
• Retention: Financial transaction records are retained for the period specified in Section 6 of this policy to satisfy record-keeping obligations and to support dispute resolution.

5. Sharing Your Data

x111e does not sell your personal data to third parties under any circumstances. Data is shared only in the following limited situations, and only to the extent necessary for the stated purpose:

• Payment processors: JazzCash, Easypaisa, Raast, and other supported payment providers receive the minimum information needed to process your PKR deposit or withdrawal. Each provider operates under its own privacy and security standards.
• Identity verification providers: Where age or identity verification is required, x111e may share relevant identity documents with a third-party KYC (Know Your Customer) verification service. These providers are contractually bound to use the data only for verification purposes.
• Fraud detection services: Transaction and account data may be shared with fraud detection platforms to help identify suspicious activity, duplicate accounts, or potential financial crime. These services process data strictly to provide fraud risk assessments.
• Platform technology providers: Cloud hosting, platform infrastructure, and game software providers may process data on x111e's behalf as part of platform operations. All such providers are required to maintain appropriate security standards.
• Legal obligations: x111e may disclose personal data to authorities if required to do so by a valid legal obligation, court order, or where disclosure is necessary to protect the safety of users or the platform.

All third-party service providers who process data on behalf of x111e are required by contract to handle that data securely and only for the purposes for which it was shared.

6. Data Retention

x111e retains personal data only for as long as it is necessary for the purpose for which it was collected or as required to satisfy record-keeping obligations. The general retention periods applied are:

• Active account data: Retained for the full duration your account is active on the platform.
• Financial transaction records: Retained for a minimum of five years following the date of the transaction to support dispute resolution and fraud investigation purposes.
• Identity verification documents: Retained for a minimum of five years following account closure or the date of verification, whichever is later.
• Gaming and betting records: Retained for the duration of account activity and for a minimum of two years following account closure.
• Support communications: Retained for two years from the date of the interaction.
• Self-exclusion records: Where a player has applied for self-exclusion, sufficient identifying information is retained for the duration of the exclusion period to prevent re-registration.

When data is no longer required and retention periods have expired, x111e deletes or anonymises the relevant information in a secure manner. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and analytical purposes.

7. Cookies

x111e uses cookies and similar technologies on the website and in the mobile app. Cookies are small text files stored on your device that help the platform remember your preferences and function correctly. The types of cookies x111e uses are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit, security tokens, and load balancing cookies. These cannot be disabled without breaking platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, preferred payment method display, and notification settings. Disabling these will not break the platform but may affect your experience.
• Analytics cookies: Used to understand how players navigate the platform in aggregate — which pages are visited most, how long sessions last, and where users encounter problems. This data is used exclusively to improve platform performance and does not identify you personally.

x111e does not use third-party advertising cookies or behavioural tracking cookies that follow you across other websites. You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the platform normally.

8. Security

x111e implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• TLS encryption for all data transmitted between your device and x111e servers.
• Secure, access-controlled storage for personal data and verification documents.
• Password hashing — x111e does not store your account password in plain text.
• Regular security assessments of platform infrastructure and third-party integrations.
• Fraud monitoring systems that flag unusual account or transaction behaviour for review.
• Restricted internal access to personal data on a need-to-know basis.

While x111e takes all reasonable steps to protect your data, no online system can guarantee absolute security. You also play an important role in keeping your account secure — use a strong, unique password for your x111e account, do not share your login credentials with anyone, and contact support immediately if you believe your account has been accessed without your permission.

9. Your Rights

As a player on x111e, you have the following rights in relation to your personal data. To exercise any of these rights, contact x111e support with your account details and a description of your request.

x111e will respond to data rights requests within a reasonable timeframe. Some rights are subject to limitations — for example, the right to deletion may be restricted where retention is required for fraud prevention or financial record-keeping. x111e will explain any such limitations clearly when responding to your request.

10. Minors

x111e is strictly an adults-only platform. Players must be at least 18 years of age to register, deposit funds, and participate in any gaming or betting activity on the platform. x111e does not knowingly collect personal data from individuals under the age of 18.

During registration and at the point of identity verification, x111e takes steps to confirm that players meet the minimum age requirement. If x111e discovers that an account has been registered by a person under the age of 18, the account will be closed immediately, all funds will be returned where possible, and any personal data collected will be deleted securely.

If you are a parent or guardian and believe that a minor has registered an account on x111e using your details or their own, please contact our support team immediately so the matter can be investigated and resolved promptly.

For guidance on keeping young people safe online and away from gambling platforms, please visit the Responsible Gaming page.

11. Marketing Communications

x111e only sends marketing communications — including promotional bonus offers, platform updates, new game announcements, and Cricket or PSL betting promotions — where you have given clear, explicit consent to receive them.

Marketing communications may be delivered via:

• Email (to the address registered on your account)
• Push notifications (via the x111e mobile app, if you have enabled notifications)
• On-platform inbox messages within your x111e account

You can withdraw your marketing consent at any time by:

• Updating your communication preferences in your x111e account settings.
• Clicking the unsubscribe link included at the bottom of any marketing email.
• Contacting x111e support and requesting to be removed from marketing communications.

Withdrawing marketing consent does not affect transactional communications — x111e will continue to send account and payment-related messages (such as deposit confirmations, withdrawal notifications, and important account security alerts) regardless of your marketing preferences, as these are necessary for the operation of your account.

12. Changes to This Policy

x111e may update this Privacy Policy from time to time to reflect changes in platform operations, new services, or updated data handling practices. The "Last Updated" date at the top of this page will be revised whenever a change is made.

For material changes — such as new categories of data being collected or new third parties being given access to your data — x111e will make reasonable efforts to notify active players through the platform interface or via the email address registered on their account, prior to the changes taking effect.

Continued use of the x111e platform after an updated Privacy Policy has been published constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to close your account.

We recommend bookmarking this page and reviewing it periodically, particularly after receiving any notification from x111e about policy changes.

13. Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way x111e handles your personal data, please get in touch with the support team. x111e takes all privacy-related queries seriously and aims to respond promptly.

You can contact x111e support through:

• Live chat: Available directly within the x111e platform after logging in — the fastest way to get a response.
• Support email: [email protected] (displayed as text only — please copy the address manually into your email client).

When submitting a privacy-related request — such as a data access request, correction request, or deletion request — please include your registered account email address and a clear description of your request so the team can locate your account and process the request efficiently.

For responsible gaming-related matters including self-exclusion and deposit limit requests, visit the dedicated Responsible Gaming page which contains step-by-step guidance.